Quick resume tip: Lead with your skill set

There are a couple of good reasons you should be using a skills-based resume. For one, you want potential employers to focus on what you know rather than where you’ve worked. Another is that your work history, like that of many people in the current economy, may be spotty, and you’d like to show that despite holding a series of jobs, you’ve kept your skills up to date.

Most employment specialists recommend that you avoid using one general resume for all jobs you apply for. Instead, they suggest you customize a resume for each position. Focusing on the skills you have that match the job you’re applying for is the best way to do it.

Click here to download an example of a skills-based resume, and see if you see the benefit.

More resume tips:



By Toni Bowers

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10 reasons why your boss tunes you out

Your boss may have a good reason for ignoring your input — and it may have nothing to do with you. BNET’s Steve Tobak pinpoints some of the reasons why you might sometimes get snubbed.


Most leaders, managers, entrepreneurs, and overachieving types in general have one thing in common: They think they’re right most of the time. We can spend forever trying to figure out why that is, but for now, just assume it comes with the territory.

Anyway, when I was a young manager, there were countless times when my boss didn’t listen to me. Can you believe that? Well, you know what? Getting snubbed by my boss or, even worse, a top executive or CEO, was a real demotivator. I suspect it’s especially true for overachievers — like me (and you) — who take their ideas, job, and the company’s success very seriously.

Well, a lot of years have passed since then, and I’ve spent a good many years on the other side of the fence. And since I’ve got a unique perspective on the subject, I thought I’d share a few secrets: Why the boss doesn’t always listen to you or your ideas, why he sometimes shouldn’t, and why sometimes he should but doesn’t. Here are 10 scenarios from my own experience.

Note: This article originally appeared as an entry in BNET’s The Corner Office blog. It’s also available as a PDF download.

1: Low priority

Your ideas, while good, aren’t a priority. Every executive and manager has x things that are critical and even more things that are important but noncritical. Everything else, in all likelihood, falls in the crack.

2: Bad leadership

Frankly, most senior managers aren’t strong enough leaders to know how important it is to take the time to hear a middle manager’s views and to share their own perspectives. Sad but true.

3: Narrow view

What might seem important to you may not be important or such a good idea one or two levels up. The higher up you go, the more important it is to see the big picture.

4: Dumb idea

It’s such a naïve or otherwise idiotic idea that your boss doesn’t know where to begin to explain it so he just nods politely and waits for you to go away.

5: Bad timing

Sometimes there’s some really hairy stuff going on — finance issues, a merger or acquisition, a major product or customer issue, or even something personal — and your boss is distracted or can’t be bothered.

6: Politics

Oftentimes the answer is an ugly truth that some executives don’t want to admit to you or, worse still, don’t even want to think about themselves. Corporate politics is real.

7: You’re intimidating

Or you’re inflexible and never back down. This happens a lot, believe it or not. Just because he’s the boss, that doesn’t make you any less a pain in the butt.

8: Dysfunctional management

Your boss and/or the entire management team is dysfunctional. I use this as a big ol’ bucket of scenarios, but some management teams just don’t know how to function right.

9: Not in the job description

That’s right; in all likelihood, your boss’ annual compensation plan doesn’t have a line item that reads, “Listen to Bob.”

10: Your boss did listen

You just don’t know it. Sometimes your boss considers it or sends it up the flagpole, and for whatever reason, it doesn’t fly. And getting back to you fell in the crack or he doesn’t want to admit defeat.

So the next time your boss doesn’t listen to you, try to get a little perspective and, above all, don’t take it personally. And if you are “the boss,” investing time by explaining your views can go a long way toward inspiring a young up-and-comer.


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By Steve Tobak

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10 ways you might be breaking the law with your computer: UPDATED

Legislation that affects the use of Internet-connected computers continues to grow in its reach and its complexity. To help you avoid any infractions, we’ve revised this list to include new and pending laws and recent rulings.


For many years, the Internet was the “final frontier,” operating largely unregulated — in part because of the jurisdictional nightmare involved in trying to enforce laws when communications crossed not just state lines but also national boundaries. That was then; this is now. Legislation that affects the use of Internet-connected computers is springing up everywhere at the local, state and federal levels. You might be violating one of them without even knowing.

In this article, we’ll take a look at some of the existing laws and some of the pending legislation that can influence how we use our computers and the Internet. Nothing in this article should be construed as legal advice; this is merely an overview of some of the legislation that’s out there, how it has been interpreted by the courts (if applicable), and possible implications for computer users.

Note: This article is also available as a PDF download.

1: Digital Millennium Copyright (DMCA) Act

Most computer users have heard of this law, signed in 1998 by President Clinton, implementing two World Intellectual Property Organization (WIPO) treaties. The DMCA makes it a criminal offense to circumvent any kind of technological copy protection — even if you don’t violate anyone’s copyright in doing so. In other words, simply disabling the copy protection is a federal crime.

There are some exemptions, such as circumventing copy protection of programs that are in an obsolete format for the purpose of archiving or preservation. But in most cases, using any sort of anti-DRM program is illegal. This applies to all sorts of copy-protected files, including music, movies, and software. You can read a summary of the DMCA here.

If you’re a techie who likes the challenge of trying to “crack” DRM, be aware that doing so — even if you don’t make or distribute illegal copies of the copyrighted material – is against the law.

2: No Electronic Theft (NET) Act

This is another U.S. federal law that was passed during the Clinton administration. Prior to this act, copyright violations were generally treated as civil matters and could not be prosecuted criminally unless it was done for commercial purposes. The NET Act made copyright infringement itself a federal criminal offense, regardless of whether you circumvent copy-protection technology and whether you derive any commercial benefit or monetary gain. Thus, just making a copy of a copyrighted work for a friend now makes you subject to up to five years in prison and/or up to $250,000 in fines. This is the law referred to in the familiar “FBI Warning” that appears at the beginning of most DVD movies. You can read more about the NET Act here.

Many people who consider themselves upstanding citizens and who would never post music and movies to a P2P site think nothing of burning a copy of a song or TV show for a friend. Unfortunately, by the letter of the law, the latter is just as illegal as the former.

3: Anti-Counterfeiting Trade Agreement (ACTA)

This treaty is still in negotiation between the United States, European Commission, Switzerland, Japan, Australia, Canada, Jordan, Mexico, Morocco, New Zealand, the Republic of Korea, Singapore, and the United Arab Emirates. The most recent round of negotiations took place in Mexico in January 2010, and the next is scheduled for April 2010 in New Zealand.

As with the DMCA, many regard the ACTA as a workaround for governments to impose regulations and penalties through international treaties that they would not be able to pass into law through their regular legislative processes. ACTA covers a number of areas, including counterfeit products and generic medicines, but the part that affects computer users is the chapter titled “Enforcement of Intellectual Property Rights.”

Although the treaty negotiations are conducted in secret, a leaked document indicated that one provision in the treaty would force ISPs to give information about customers suspected of copyright infringement without requiring a warrant. According to reports, another provision would allow customs agents to conduct random searches of laptops, MP3 players, and cell phones for illegally downloaded or ripped music and movies. Not surprisingly, the Recording Industry Association of America (RIAA) is a supporter of the treaty. The Electronic Frontier Foundation (EFF) opposes it, as does the Free Software Foundation. You can read the EFF’s stance on ACTA here.

4: Court rulings regarding border searches

Most Americans are aware of the protections afforded by the U.S. Constitution’s fourth amendment against unreasonable searches and seizures. In general, this means that the government cannot search your person, home, vehicle, or computer without probable cause to believe that you’ve engaged in some criminal act.

What many don’t know is that there are quite a few circumstances that the Courts, over the years, have deemed to be exempt from this requirement. One of those occurs when you enter the United States at the border. In April 2008, the Ninth Circuit Court of Appeals upheld the right of Customs officers to search laptops and other digital devices at the border (the definition of which extends to any international airport when you are coming into the country) without probable cause or even the lesser standard of reasonable suspicion. The Electronic Frontier Foundation (EFF) and other groups strongly disagree with the ruling. You can read more on the EFF Web site.

Meanwhile, be aware that even though you’ve done nothing illegal and are not even suspected of such, the entire contents of your portable computer, PDA, or smart phone can be accessed by government agents when you enter the Unites States. So if you have anything on your hard drive that could be embarrassing, you might want to delete it before crossing the border.

5: State and federal laws regarding access to networks

Many states have criminal laws that prohibit accessing any computer or network without the owner’s permission. For example, in Texas, the statute is Penal Code section 33.02, Breach of Computer Security. It says, “A person commits an offense if the person knowingly accesses a computer, computer network or computer system without the effective consent of the owner.” The penalty grade ranges from misdemeanor to first degree felony (which is the same grade as murder), depending on whether the person obtains benefit, harms or defrauds someone, or alters, damages, or deletes files.

The wording of most such laws encompass connecting to a wireless network without explicit permission, even if the Wi-Fi network is unsecured. The inclusion of the culpable mental state of “knowing” as an element of the offense means that if your computer automatically connects to your neighbor’s wireless network instead of your own and you aren’t aware of it, you haven’t committed a crime. But if you decide to hop onto the nearest unencrypted Wi-Fi network to surf the Internet, knowing full well that it doesn’t belong to you and no one has given you permission, you could be prosecuted under these laws.

A Michigan man was arrested for using a café’s Wi-Fi network (which was reserved for customers) from his car in 2007. Similar arrests have been made in Florida, Illinois, Washington, and Alaska.

The federal law that covers unauthorized access is Title 18 U.S.C. Section 1030, which prohibits intentionally accessing a computer without authorization or exceeding authorized access. But it applies to “protected computers,” which are defined as those used by the U.S. government, by a financial institution, or used in or affecting interstate or foreign commerce. In addition to fines and imprisonment, penalties include forfeiture of any personal property used to commit the crime or derived from proceeds traceable to any violation. You can read the text of that section here.

In a recent case regarding unauthorized access, a high profile lawsuit was filed against a school district in Pennsylvania by students who alleged that district personnel activated their school-issued laptops in their homes and spied on them with the laptops’ webcams. The FBI is investigating to determine whether any criminal laws were broken. Because the school district owned the computers, there is controversy over whether they had the right to remotely access them without the permission of the users.

6: “Tools of a crime” laws

Some states have laws that make it a crime to possess a “criminal instrument” or the “tool of a crime.” Depending on the wording of the law, this can be construed to mean any device that is designed or adapted for use in the commission of an offense. This means you could be arrested and prosecuted, for example, for constructing a high gain wireless antenna for the purpose of tapping into someone else’s Wi-Fi network, even if you never did in fact access a network. Several years ago, a California sheriff’s deputy made the news when he declared Pringles can antennas illegal under such a statute.

7: Cyberstalking and Cyberbullying laws

Stalking is a serious crime and certainly all of us are in favor of laws that punish stalkers. As Internet connectivity has become ubiquitous, legislatures have recognized that it’s possible to stalk someone from afar using modern technology. Some of the “cyberstalking” laws enacted by the states, however, contain some pretty broad language.

For example, the Arkansas law contains a section titled “Unlawful computerized communications” that makes it a crime to send a message via email or other computerized communication system (Instant Messenger, Web chat, IRC, etc.) that uses obscene, lewd, or profane language, with the intent to frighten, intimidate, threaten, abuse, or harass another person. Some of the lively discussions on mailing lists and Web boards that deteriorate into flame wars could easily fall under that definition. Or how about the furious email letter you sent to the company that refused to refund your money for the shoddy product you bought?

Closely related are the laws against cyberbullying. Such laws have been passed by some states and local governments. In April 2009, the Megan Meier Cyberbullying Prevention Act (H.R. 1966) was introduced in the U.S. Congress. The act would make it a federal crime to “intimidate, harass, or cause substantial emotional distress to another person, using electronic means to support severe, repeated and hostile behavior.” Subcommittee hearings have been held and the bill is continuing through the legislative process.

Opponents of the proposed law point out that the language is open to interpretation, and could be construed to apply to someone who merely gets into heated discussions on a web board or email list. The best policy is to watch your language when sending any type of electronic communications. Not only can a loss of temper when you’re online come back to embarrass you, it could even get you thrown in jail.

8: Internet gambling laws

Like to play poker online or bet on the horse races from the comfort of your home? The federal Unlawful Internet Gambling Enforcement Act of 2006 criminalizes acceptance of funds from bettors — but what about the bettors themselves? Are they committing a crime?

Under this federal law, the answer is no, but some state laws do apply to the person placing the bet. For example, a Washington law passed in 2006 makes gambling on the Internet a felony. The King County Superior Court just recently upheld that law, although challengers have vowed to take it to the Supreme Court. Be sure to check out the state and local laws before you make that friendly online bet.

9: Child pornography laws

We all want to protect children and keep pedophiles away from them, but could you be arrested for possession of child pornography or for exposing children to pornography even though you would never voluntarily indulge in such a thing? Unfortunately, as the laws are written and enforced, the answer is “yes.” In January 2007, a substitute teacher in Norwich, CT, was convicted of four felony pornography charges, although she claimed the offending pictures were the result of pop-ups and that she did not knowingly access the Web sites in question. The conviction was set aside after forensics and security experts examined her hard drive and found the school’s antivirus software was out of date and the computer had no anti-spyware, firewall, or pop-up blocking technology. The teacher ended up pleading guilty to a misdemeanor charge.

Pornographic images of children are illegal to possess. This includes not just photographs of actual children, but also computer-generated pictures and drawings in which no real people are involved and photos of models who are of adult age but look like children. There are many ways such images can get on a computer. Viruses can infect your system and allow another person to remotely access your hard drive. Your computer can be taken over to become a bot, controlled by someone else without your knowledge. Someone can email you an illegal image. You can click a link on a non-pornographic Web site that takes you to a site where the illegal images are displayed, and they’re then downloaded into your Web cache on your hard drive.

In another 2007 case, a 16-year-old was charged with possession of child pornography and got 18 months probation and over a quarter of a million dollars in legal fees, even though he passed polygraph tests in which he denied knowledge of the images and an examination of the hard drive found more than 200 infected files and no firewall.

10: Pro IP Act

Returning to the copyright front, the Prioritizing Resources and Organization for Intellectual Property Act (Pro IP Act), which was signed into law in 2008, imposes stricter penalties for copyright infringement. It created a new position of “copyright enforcement czar” (formally called the Intellectual Property Enforcement Coordinator) in the federal bureaucracy and gives law enforcement agents the right to seize property from copyright infringers.

This may all sound fine in theory, but when you look at the way other seizure and forfeiture laws have been applied (for instance, the ability of drug enforcement officers to seize houses, computers, cars, cash, and just about everything else that belongs to someone tagged as a suspected drug dealer — and in some cases, not returning the property even when the person is acquitted or not prosecuted), it makes many people wary. Read more about the bill here.

Some local jurisdictions have also established seizure authority for piracy. In September 2009, Victoria Espinel was appointed as the first copyright czar. She has asked for public input by March 24, 2010.


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By Debra Littlejohn Shinder

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IT hiring outlook improves: Think financial services if job hunting

Chief information officers say the information technology hiring picture is improving for the second quarter and job hunters may want to focus their efforts on the insurance and financial services sector, according to a survey by Robert Half Technology.

Robert Half, a hiring firm, surveyed more than 1,400 CIOs across companies with more than 100 employees. The upshot: 9 percent of CIOs plan to hire more IT workers and 4 percent plan cuts. That net 5 percent gain is up from the first quarter and year ago outlook.

Bottom line: The IT hiring picture is improving somewhat, but the bulk of companies plan no hiring changes.

However, what really caught my eye were the industries doing the hiring. Simply put, if you’re looking for IT work start pitching financial services companies-the finance, insurance and real estate sector. Here’s the money chart from Robert Half’s technology report:

Among the key findings:

* 80 percent of technology executives are confident about their companies’ growth prospects in the second quarter.
* Recruitment and retention are becoming worrisome with 31 percent of CIOs saying they are worried about losing top performers.
* 15 percent of CIOs say that networking workers were the hardest to find, followed by security with 12 percent. 64 percent of CIOs said that network administration was the skill most in demand.

Source: IT hiring outlook improves: Think financial services if job hunting



By Larry Dignan

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Job snapshot: Technical writer

This is another installment of a series within the Career Management blog in which I feature a short survey of a tech pro in a particular specialty. It’s not a comprehensive look, just a snapshot of what the person likes best and likes least about his or her chosen profession. I’m hoping it will give a little anecdotal direction to those of you who are just starting out in IT or are looking to change direction. (If anyone wants to talk about their job for the benefit of our readers, feel free to answer the three questions below and email them to toni.bowers@cbs.com)

See also:

This week we have two installments from technical writers. First, we’ll hear from David Wandelt who currently works as a Senior Systems Integration Engineer (and functional technical writer) for news and information distribution service provider PR Newswire. He has had several positions with the actual title of Technical Writer, but most have been some variation on programmer, system architect, or engineer.

What do you like best about your job?

The knowledge that I’m empowering someone else to get their job done. Most consumers of the fruits of my labor will never know or see me, but I know they’re out there, and appreciate the care I take to communicate clearly the information they need.

If we’re honest with ourselves (and been in IT long enough), we’ve all been there: It’s after hours, and you’d rather be home with your family. But you just can’t get a handle on one nagging thing that’s preventing a delivery, and the boss is breathing down your neck. The delivery is tomorrow, and heads will roll if it’s missed! You’re desperate. Desperate times demand desperate measures. Breaking out in a sweat, you go to your tool of last resort: The Manual!

Quickly checking the index, you find the function you were searching for, but then your eye lights upon another phrase across the page, et voilà! You have a breakthrough, because the documentation writer thought to include your particular scenario in the index. The delivery is made, you get to go home, and your status as the go-to guy is cemented. Okay, so maybe that’s a little dramatic, but like I said, if you have been in the business long enough, it’s played out for you. And yes, when I’m writing, I imagine some put-upon guy like me just trying to do his job the right way. And for me, knowing that I’m providing the information to make that happen is very satisfying.

Other positive aspects of the work include the exposure (some work products are seen at very high levels in the company), and variety — user or system documentation is only the beginning. I’ve worked with legal departments on contract language, marketing departments on lay-oriented descriptions of technical topics, written white papers evaluating competing vendors’ technical solutions to various problems, and lots more.

Oh, yes. And a chance to actually be paid to learn! I love to learn new things, whether it’s how traffic is routed through the world’s largest, devilishly complex packet-switched network (think modern-day Ma Bell), or cutting edge user interface design paradigms. In my 35+ year career, I’ve had many such opportunities.

What do you dislike most about your job?

Of course there are some aspects of the work that can be unpleasant and/or discouraging. Not unlike testers in a company that creates a technical product, the documenters tend to get caught in the end-of-cycle crush. The product may or may not have had a specification, but usually the actual delivered feature set is at least a little bit different from what was specified. And because documentation is not normally its primary product, some companies tend to view it as a necessary evil, or an accessory they must provide just to keep customers from complaining too much. Even though those who have to use, program or administer the system must have it, it’s valuable; you know it is. But too often, those in a position to support it see it as a non-essential waste of their time. And trying to produce it without support can be frustrating indeed. For similar reasons, in such cases the documentation group (if you aren’t working alone as a one-man-band) tends to get shuffled around a lot within the organization, because no one really wants it.

Like many jobs, you have to get your satisfaction from knowing you’ve done the best job you could, given all imposed constraints, and move on — when you are able to do so without acquiring a bad name as a deserter. This is especially important if you do a lot of consulting work, since a bad name in that business can easily translate into extended “beach time”. And sometimes you can stay on an assignment for years, and still be treated like Benedict Arnold when you finally do leave.

What education/background prepared you for your job?

My primary qualification has always been my insatiable curiosity about how things work, and my love of clearly and concisely communicating what I’ve learned, to those who are interested. When I was a freshman in high school, in the early 70’s before personal computers had been conceived, I taught myself BASIC (didn’t have their required prerequisites to get into a programming class) by booking time on the school’s only teletype, by which we could dial in to a minicomputer at a nearby college. The math department actually had me teach a class on it, without ever having taken the class myself!

After leaving engineering school without a degree, I got a job repairing mechanical relay-based pinball machines. That led to the next job, testing, and repairing military power supplies. After that, building and testing TTL- and microprocessor-based intelligent word-processing computer terminals, including building engineering prototypes. Eventually I worked on the SCADA system used to distribute electric power in New York City, programming it in machine language; wrote a 4GL-based database system to maintain their shift scheduling; wrote the requirements for a database of equipment testing results. On and on it went, company-to-company, and in virtually every position, I also became the logical person to write the documentation. At last count, this job is my 28th.

35 years later, sure, I have gone back and taken quite a few college classes in both technical and non-technical disciplines, and a few professional certificates in areas like system architecture and project management, but never have taken the time to put it all together into a degree. Too busy! But by now enough people know me that I seldom have time to take a break between jobs.

Overall, I love what I do, and wouldn’t change it. At least not until I retire. Then–who knows? Maybe I’ll set up an herbalism practice!

———————————————-

And, from Bruce Poropat:

What do you like best about your job?

I enjoy assembling detached bits of information into a cohesive document that tells a story to a particular audience. I’ve been lucky enough to work with some employers and clients who get why good documentation is important and provide the environment and resources to support it. I also like the variety of media available to modern technical communication. In a single project I might produce print documents, work with HTML and CSS in a Wiki, create technical diagrams and illustrations, and make a slide deck with tasteful animation.

What do you dislike about your job?

Lately, most tech writer jobs are contract positions, and not even directly, but through agencies that take excessively large cuts and provide no benefits. Plus, even when companies know poor documentation costs them big bucks, many hire technical writers last and let them go first.

Other companies don’t value good documentation enough to create a climate that facilitates its production. I worked on a contract for a large financial institution where there was no source material for the document I was supposed to produce, and I couldnt get access to the subject matter experts. Additionally, no two people agreed on exactly what the document should cover. I had replaced another tech writer who gave up after a week. I lasted two weeks, but it wasnt fun. Gleaning source material from extremely busy people is always an organizational and diplomatic challenge, but that was an extreme case.

What education/background qualified you for your job?

In my early career, I fell backwards in to one job after another, and was good at most of them. As time went by, the jobs became more technical until, suddenly, I was an electrical engineer. I probably should have stayed an engineer, but thought I’d be good at technical sales–which turned out to be the one job I really stank at. In most of these jobs, I was the person in the office who understood sentence structure and the difference between a comma and a semicolon, so I did a lot of writing and editing.

When I decided to be a technical writer full time, I enrolled in UC Berkeley Extension’s technical communications certificate program. With a bit of arrogance, I thought I didn’t have much to learn, but the certificate would make my resume look more normal. However, I soon learned that technical communication involves a rich and highly evolved set of methods and skills. The UC classes were great, covering writing style, information architecture, usability, localization, writing project management, and many other topics. I got my first tech writing job while still in the program.

Get the PDF version of this post here.



By Toni Bowers

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